Privacy Policy
Last Updated: 03 October 2021
Pro Performance Training Ltd
Introduction and who we are:
Pro Performance Training Ltd is a training company providing a variety of courses to health professionals. Pro Performance Training Ltd is committed to protecting your privacy with technology to provide a safe online experience. This Privacy Policy serves as notification to individuals of the matters required to be notified on collection of their personal information. We recognise the importance of your privacy, and that you have a right to control how your personal information is collected and used. This Statement of Privacy explains how we use the personal data that you might provide in compliance with UK data protection law and the General Data Protection Regulation EU 2016/679 (GDPR).
This Privacy Policy applies to Pro Performance Training Ltd (Online) and its affiliates and related bodies corporate (we, us, our) in relation to their operations. It explains how we handle personal information and comply with the requirements of applicable privacy laws and other related laws regulating the handling of personal information, including without limitation the General Data Protection Regulation EU 2016/269 (“GDPR“) and applicable EU Member State laws (Privacy Laws). For the purposes of EU data protection law, the data controller is Pro Performance Training Ltd. If you have further questions relating to this policy please contact us at info@properformancetrainingltd.com.
1. Who do we process personal data about?
As a data controller, we process personal data about our customers, potential customers, business contacts, tutors, learning centre staff, our learners, third party service providers, consultants, legal advisors, our staff, and other business partner contacts.
2. Why do we need to process personal data?
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We only process personal data where this is necessary for the purposes of fulfilling a service you have contracted to receive.
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Establishing or negotiating agreements to providing the services you have requested.
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Promoting our own goods and services.
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Managing our accounts and records.
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If required by law, including responding to law enforcement authorities and competent bodies to prevent or detect crime, fraud and money laundering.
3. What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback. In section 3, we explain the kinds of personal information which we usually collect and hold as well as how we collect this information. The kinds of personal information we will collect and hold about you will depend on the circumstances in which that information is collected. It may include:
(a) contact details which may include your name, address, email, affiliations, and phone details;
(b) information required for you to submit a request to become registered on one of our courses. This may include bank details or any other relevant information when paying for course charges.
(c) Information on your dealings with the Pro Performance Training Ltd including help, support and administration of any accounts you create to use our online software.
(d) any additional information relating to you that you provide to us directly through the website or email correspondence from which you permit us to use.
(e) complete any payment transactions for goods and services you have purchased.
(f) resolve any complaints of disputes.
Send you offers and promotional material relating to our own products and services if you have given your consent to do so, including course updates, events and news that may be of interest to you.
We usually collect personal information either directly from you or someone acting on your behalf through:
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Your use of the Pro Performance Training Ltd website, including when you register to become a member or subscriber, create a profile, post or comment on a blog, or submit request for information for a course or training event or via our use of website analytics;
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Use of social media
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Interaction with our services, content, advertising;
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Requests to join a mailing list or be contacted for further information about our products or services.
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Provision of customer service and support;
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Responses to surveys or research conducted by us or on our behalf.
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Where reasonable and practicable, we will only collect personal information directly to you. If any circumstances arise that we require to collect information about you from someone else we will ensure you are aware that we have collected any personal information about you and the circumstances of the collection and deliver you any additional disclosure required under applicable Privacy Laws (including GDPR).
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This personal information relates to the following categories of people:
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Prospects, customer contacts, subscribers and users in respect of our services and products;
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Visitors, sponsors, exhibitors and speakers at our events;
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Professionals featured in digital and print products such as senior executive details made available through intelligence products, research, publications
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Contacts of our service providers and business partners
3.1 Children’s personal information
Our services are directed at business professionals. They are not intended for children under the age of sixteen. We do not knowingly collect personal information from users in this age group and reserve the right to delete such information if we become aware of having collected it.
4. How and why do we collect information?
This section explains how and why we use personal information.
4.1 When you submit an enquiry message on our website, as part of the process, we collect personal information you give us such as your name and email address. Your personal information will be used for the specific reasons stated above in section 1 and the following only.
4.2 When you register with us:
If you register your interest in completing one of our courses with us, your personal information is used in connection with the dissemination of learning materials or promotional material. Personal information is also used to handle payments or for other purposes, as is necessary to perform the contract entered with us.
In addition, we sometimes take photos and videos at events associated with the course you are taking. Where photos and videos are taken at our training events, we may use those photos and videos for promotional purposes. You will be asked to provide written and verbal consent for us to do so.
4.3 Online membership communities and blog areas:
You may choose to participate in online membership communities on our sites that allow you to create and publish a profile and other personal information. These communities may provide privacy controls that allow choice in how much of your profile and other information to make public or to share with others within the community. Privacy controls are usually found on the page on which you edit your profile, and everyone is responsible for understanding how those controls work, including default settings, and choosing how the information provided is shared and protected. By participating in these online membership communities, you may be contacted by other participants using the information provided. When you disclose personal information on any public community boards or chat areas of this website, or any other website used as a result of use of this website, such personal information can be collected and used by anyone who views that board or area. This may result in unsolicited messages from other participants or other parties, which are outside of our control or responsibility. Where you engage with us as an enquiry chat, we will use any information provided to help support with the submission or enquiry of a research article or publication.
4.4 For enquiries:
Any personal information provided on the Contact Us page will be used only to provide a response or to service the request or enquiry made. The information provided will not be added to the marketing or customer prospect databases of Informa’s operating divisions.
4.5 Marketing campaigns:
We collect email addresses from individuals who subscribe or submit an article for publication to us and request permission for those individuals to be contacted with marketing in the future
5. How do we store, use, share and disclose your personal information?
5.1 Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
5.2 All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
5.3 Pro Performance Training Ltd does not sell, rent or lease its customer data / lists to any third parties.
6. How do we communicate with our site visitors?
6.1 We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.
7. How do we use cookies and other tracking tools?
7.1 Pro Performance Training Ltd uses cookies for important reasons, such as:
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To provide a great experience for visitors and customers.
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To identify registered members (users who registered to the site).
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To monitor and analyse the performance, operation and effectiveness of Pro Performance Training Ltd platform.
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To ensure our platform is secure and safe to use.
7.2 The following links explain how to access cookie settings in various browsers:
7.3 To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
8. How can you withdraw your consent?
8.1 If you don’t want us to process your data anymore, please contact us at info@properformancetrainingltd.com
9. Privacy policy updates
9.1 We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
10. Questions and your contact information
10.1 If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: info@properformancetrainingltd.com
11. Cookies
11.1 A cookie is a small text file containing a unique identifier that is automatically placed on a user’s computer or other device when the user visits a website. For more information, please visit our Cookie Policy link on the bottom of the website.
12. Third-party links
12.1 Pro Performance Training Ltd website may in the future contain links to other websites. We are not responsible for the privacy practices of these websites and do not accept any liability in connection with their content. We recommend reviewing the privacy policy of each third-party site linked from this website to determine its use of your personal information.
13.Your Rights (GDPR)
13.1 If the GDPR applies to processing of your personal information by Pro Performance Training Ltd you have the right to:
(a) Access. You have the right to request a copy of the personal information we are processing about you, which we will provide back to you in electronic form. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information. If you require multiple copies of your personal information, we may charge a reasonable administration fee.
(b) Rectification. You have the right to have incomplete or inaccurate personal information that we process about you corrected.
(c) Deletion. You have the right to request that we delete personal information that we process about you, except we are not obligated to do so if we need to retain such information in order to comply with a legal obligation or to establish, exercise or defend legal claims.
(d) Restriction. You have the right to restrict our processing of your personal information where you believe such information to be inaccurate, our processing is unlawful or that we no longer need to process such information for a particular purpose, but where we are not able to delete the information due to a legal or other obligation or because you do not wish for us to delete it.
(e) Portability. You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such information to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that information on the basis of your consent (such as for direct marketing communications) or to perform a contract with you.
(f) Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the information for the establishment, exercise or defence of a legal claim.
(g) Withdrawing Consent. If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us (see Section 5 above).
13.2 You can make any of these requests in relation to your personal data by sending the request to our Data Protection Officer by email at info@properformancetrainingltd.com
14. Storage and security of your personal information
14.1 We will endeavour to implement appropriate technical and organisational measures to keep secure any information which we hold about you, and to keep this information accurate, up to date and complete, and to ensure a level of security appropriate to any risks which may be associated with the processing activities outlined in this Privacy Policy.
14.2 Your information is stored on secure servers that are protected in controlled facilities. These are third party data storage services, including cloud service providers.
14.3 We require our personnel to respect the confidentiality of any personal information held by us.
14.4 We take all reasonable physical, administrative, and technological precautions to store and transmit data securely. For example, personal data is encrypted and held with reputable data storage providers. Other measures include:
(a) computer firewall protection; and
(b) computer maintenance to prevent unauthorised access.
14.5 In addition to technological measures, Pro Performance Training Ltd also places access controls on its editors and advisory body personnel and other partners. Our editors and members of our advisory board adhere to confidentiality obligations that are consistent with this Privacy Policy. Despite these measures, Pro Performance Training Ltd cannot guarantee that the information described in this Privacy Policy will be completely secure.
15. Retention of personal information
15.1 We will retain and process your personal data only for as long as is necessary for the purposes for which the information is collected. In addition, we will retain and use your personal data to the extent necessary to comply with our legal obligations and exercise our legal rights (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
15.2 When we no longer need to use your personal information or retain it pursuant to legal obligations in order to exercise our legal rights, we will remove it from our systems and records or take steps to anonymise it so that you can no longer be identified from it in accordance with relevant Privacy Laws.
16. Your Rights
Under the GDPR, and UK data protection law, you have specific rights over the processing of your personal data. These include:
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A general right to be informed about the processing of your personal data
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A general right to have your information processed securely
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A right to request access (e.g. receive a copy of the personal data Pro Performance Training Ltd. holds about you).
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A right to have inaccurate personal data corrected (rectification).
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A right to be informed about how long your personal information will be retained.
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A right to request erasure of your personal data if Pro Performance Training Ltd has no legal, statutory or regulatory reason for processing it.
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A right to restrict the processing of your personal information causing, or likely to result in harm or distress (subject to Pro Performance Training Ltd. legal obligations for processing).
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A right to portability in certain circumstances (i.e. to have your personal data provided in machine readable format to another organisation without constraint)
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A right to object to the processing conducted by Pro Performance Training Ltd(e.g. for direct marketing purposes)
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A right to have any automated processing and the logic used explained to you.
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A right to complain to the UK data protection supervisory authority (the UK Information Commissioner if you believe your rights have been breached and Pro Performance Training Ltd. have been unable to resolve the issue, and a further right to obtain judicial remedy through the courts if your complaint is upheld. For more information in how to make a formal complaint to the regulator, visit www.ico.gov.uk)
If you would like to exercise any of the rights listed above, please email the Pro Performance Training Ltd Data Protection Officer at the address below. We will explain any applicable exceptions to these rights in our response.
17. Contacting Us
17.1 If you have any concerns or complaints about how we handle your personal information, or if you have any questions about this policy, please contact us at: info@properformancetrainingltd.com